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Technical Support
Datataker strives to provide the best data logging and measurement solutions.
Part of that commitment is to provide our customers with the necessary support to
make best use of the dataTaker range of products.
Datataker provides a limited free support service on current
dataTaker products.
Steps to take to when requiring Technical Support for dataTaker products:-
1. Most types of support problems have arisen before.
These are likely to be documented on the Datataker website under the FAQ section
2. Video Training Tutorials are also available from the website or
the Resource CD shipped with our data loggers and other products.
Visit here for the online video tutorials.
3. If the problem is unable to be solved from either the FAQ databases or training videos
please contact your local distributor or Datataker office.
4: Complete the technical support form below and send it to your
nearest
dataTaker main office. Your inquiry is e-mailed to our support engineers.
We aim for same-day response.
Technical support is available by email, telephone or fax.
Like any data logger, the dataTaker range of products require
configuration and setup before recording data.
This can be quite simple or complex depending on your application.
What technical support is provided free by email, telephone or fax only
• Hardware and software performance issues directly related to the data logger.
• Assistance with the connection of various sensor types. These issues sometimes
will require the customer to supply us with an example of the particular sensor.
This work may be published on our web site as assistance to all customers.
If a customer wishes the work not to be published OR they are not able to supply
a sample then this work may be charged at the standard technical hourly rate.
• Programming and structure advice of the Datataker code.
• Reasonable assistance with the creation of applications.
What technical support is NOT provided free
• On-site technical support. Customers requiring on-site support
should contact a Datataker office to obtain a quotation.
• Development of full dataTaker data logger application code.
Contact our office for a quotation.
Technical Support Inquiry
Please specify as much information as possible about your application.
This would include model type, firmware running (e.g. V6.04), sensor types
and configuration, method used in communication to logger; software and
a description of technical issues or symptoms.
Required fields are marked: (R)
Customer Survey Form
Quality Assurance is a vital part of Datataker’s service operations and customer interaction.
To ensure our continued improvement in the provision of services and support,
we have identified the following performance objectives:
• Complete compliance with Privacy regulations with all customer correspondence
• Ongoing training for all current staff to ensure Datataker’s quality assurance
standards are understood and applied. Datataker Pty Ltd operates under the control
of a quality management system meeting the requirements of ISO 9001:2000.
Customer feedback is an integral part of the process of ongoing development and
improvement. Datataker values customer feedback and encourages all
customers to
actively engage in communicating their suggestions, concerns
and positive feedback.
If we fail to meet your expectations in any way or you
would like to share your
dataTaker experience, we welcome the opportunity to hear from you.
If you have any comments to make about the Quality of Service received,
please contact:
Quality Manager
Tel: (61 3) 9764 8600 or
email: sales@datataker.com.au
Attention: Quality Manager or complete the survey below
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